EFX Returns & Refunds Policy At EFX, our customers come first. Whether you shop online or in-store, we aim to make your experience smooth and hassle-free. We also comply with the New Zealand Consumer Guarantees Act and the New Zealand Fair Trading Act.

Change of Mind : We cannot offer refunds, store credit, or exchanges for items purchased if you simply change your mind. Please purchase carefully.

Sale Items: All sale items are final sale. Refunds, store credit, or exchanges cannot be offered.

Exchange of Products: If you accidentally purchase the wrong product (for example, conditioner instead of shampoo), contact us within 48 hours of purchase. We’ll assist you promptly.

We do not accept exchange Electrical items Hair accessories and Combs Hair colour products and bleach Skincare products.

Please provide: A description of the issue Your date of purchase Proof of purchase Requirements for

Exchange: Bring the original packaging (opened packaging cannot be accepted)The product must be unused

Faulty Items: If your product is faulty, contact us within 48 hours of purchase. We will assist promptly. Please provide A description of the fault Your date of purchase A photo / video of the faulty item (if possible)We will assess the issue and provide a solution in accordance with your rights under New Zealand law.

Wrong or Damaged Items by Courier: If you receive the wrong item or it is damaged during delivery: Take a photo of the item and make a video as proof. Contact us within 48 hours of delivery at 03 477 3187 or Johnefxhair@gmail.com

Important: Do not dispose of the item until we have assisted you. Gift Vouchers, Gift Cards and Gift item purchase for your loved one Non-refundable and cannot be exchanged for cash Cannot be used to purchase other gift cards Purchases made with gift cards will not receive change