Return Policy

At EFX, our customers come first. Whether you shop online or in-store, we aim to make your experience smooth and hassle-free. We also comply with the New Zealand Consumer Guarantees Act and the New Zealand Fair Trading Act.

Change of Mind
We cannot offer refunds, store credit, or exchanges for items purchased if you simply change your mind.
Please purchase carefully.

Sale Items
All sale items are final sale. Refunds, store credit, or exchanges cannot be offered.

Exchange of Products
If you accidentally purchase the wrong product (for example, conditioner instead of shampoo), contact us within 48 hours of purchase. We’ll assist you promptly.
We do not accept exchange
Electrical items
Hair accessories and Combs
Hair colour products and bleach
Skincare products

Please provide:
A description of the issue
Your date of purchase
Proof of purchase
Requirements for exchange:
Bring the original packaging (opened packaging cannot be accepted)
The product must be unused

Faulty Items
If your product is faulty, contact us within 48 hours of purchase. We will assist promptly.
Please provide:
A description of the fault
Your date of purchase
A photo / video of the faulty item (if possible)
We will assess the issue and provide a solution in accordance with your rights under New Zealand law.

Wrong or Damaged Items by Courier
If you receive the wrong item or it is damaged during delivery:
Take a photo of the item and make a video as proof.

Contact us within 48 hours of delivery at 03 477 3187 or Johnefxhair@gmail.com
Important: Do not dispose of the item until we have assisted you.

Gift Vouchers, Gift Cards and Gift item purchase for your loved one
Non-refundable and cannot be exchanged for cash
Cannot be used to purchase other gift cards
Purchases made with gift cards will not receive change


Contact Us
Phone: 03 477 3187
Email: Johnefxhair@gmail.com
Hours: Monday–Friday, 9am–5pm (excluding national public holidays)